Refund Policy

This policy explains when entry fees and coins are refundable. It should be read together with our Terms of Service.

1. Entry fees

• Once you enter a championship, the entry fee is generally non-refundable, because it secures your place and the competition begins as scheduled.
• If we cancel a championship (for any reason, including too few participants), every paid entrant is automatically refunded the full entry fee back to their coins wallet.
• If a championship has a stated minimum number of participants and it is not reached by the start time, the championship is cancelled and all entry fees are refunded.
• If, at go-live, we cannot provide you a trading account and cannot resolve it, your entry fee for that championship is refunded.

2. How refunds are paid

Refunds are credited as coins (1 coin = 1 USD) to your FXHub wallet, matching how the entry was paid. Refunded coins can be used for future entries or withdrawn as USDT/USDC once you have completed identity verification.

3. Coin top-ups

Coins purchased via crypto top-up are credited after we confirm your transfer. Because blockchain transactions are irreversible, top-ups themselves are not reversible; however, unused coins remain in your wallet and can be withdrawn (after KYC) subject to our AML/KYC Policy and minimum withdrawal amounts.

4. Prizes

Prizes credited to your wallet are yours to keep, subject to integrity and AML review. We may reverse a prize obtained through prohibited conduct (e.g. cheating, collusion, multiple accounts) as described in the Terms.

5. Errors

If you believe a charge, entry, or refund was made in error, contact office@caiostudio.eu within 30 days and we will investigate.

6. Statutory rights

Nothing in this policy limits any mandatory consumer rights you have under Romanian or EU law.